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| Category: | other | | Location: | United Kingdom, Chesterfield | | Birthday: | Sep 19 1962 | | Type: | full time employee | | Homepage: | | | Education: | 2002, Remarc Training Manchester - Training for Netware 5.1 Administration
2002, Remarc Training Leeds - Training for MS Administration of Windows 2000 Directory Services
2000, Spring I.T. Training, Leeds - Trained for Compaq Systems Products Architecture (Part 1 of Compaq ASE)
2000, Spring I.T. Training, Leeds - Trained for NT4 Integration (Part 2 of Compaq ASE)
1999, Spring I.T. Training, Leeds - Trained for Compaq ACT Servers
1998, Spring I.T. Training, Leeds - Trained for Compaq ACT Desktops & Notebooks
1998, Spring I.T. Training, Leeds - Doing Business with Compaq
1998, Toshiba information systems, Computer Service Engineering CSE/F. Toshiba Laptops and Desktops
1996, Kalamazoo Training PLC - Supporting users of I.T. - NVQ Level 2
1996, AMRAF Training PLC, Wickford, Essex - City and Guilds 726/324 - Computer Maintenance and Installation
1990 – 1992, North Lincoln Technical College, HNC Computer Studies
1984 – 1985, RAF Cosford - Further trade training - National Diploma, Engineering (Aerospace Studies)
1980 – 1981, RAF Cosford - Trade training in Avionics Electronics
1976 – 1979, Wolverley High School - 8 CSE's
| | Experience: | Personal Profile
I am a motivated IT Support Analyst with experience in both hardware and software support at 1st and 2nd line. I am currently seeking employment that will allow me to show my team and individual skills. The overall aim is to be in a position that will allow achievement and growth. Currently unemployed I am available for immediate start once a suitable opportunity arises.
Career History
Mar 2008 to Sep 2010: Red Instructor Training – training and qualification as an ADI. This followed an unexpected redundancy from CSC. Franchise started with Local Driving School in Dec 2008.
Responsibilities:
As a self employed franchisee I was required to supply driving instruction to students who signed up with Local Driving School. Whilst not an IT role, the use of a computer was still required for calendar/scheduling and accounts. I had to cease this line of employment due to insufficient work in this area.
Feb 2003 to Mar 2008: Employed by CSC (Computer Sciences Corporation) as an IT Support Analyst in Chesterfield. This was a 1st and 2nd line software support role. I supported Parcel Force and Royal Mail despatch systems. These were bespoke software solutions aimed at despatching parcels by the large customer bases supplied by Parcel Force and Royal Mail.
Responsibilities:
The main job functions included diagnosing faults with the software on the customer systems as well as the files they transmitted. There was also data pipeline analysis which included checking files against the relevant specifications, correcting and resubmitting these as required, and feeding back information to the customer so that they could rectify any hard errors. I was required to carry out monthly reporting back to the business, highlighting any areas of concern at the same time, and formulating resolutions to these problems where possible. I also had to carry out covering roles for my colleagues which included contract additions/removals, consultancy back-desk support and validation of customised solution data in the form of sample advice files, manifests and labels. The extensive use of Microsoft Office applications was required on a daily basis for documentation and e-mail. Remote access to PC's was achieved using PC-Anywhere. The bespoke systems included a web based application which required SQL skills to maintain various databases.
Jun 2001 to Feb 2003: Bombardier Transportation UK – IT Support Analyst. This was a 1st and 2nd line LAN/WAN support role for 100-250 users, including visiting staff from France and Belgium.
Responsibilities:
Based at Wakefield, Crofton and Central Rivers near Burton-Upon-Trent, I provided 1st and 2nd line support to users, installation of new LAN/WAN hardware and the support of the LAN/WAN hardware and software. It also entailed software installation and support for the Lotus Notes system used by Bombardier across all UK & global sites. The LAN/WAN was based on NT4 and Novell 5.1 servers. There was also an element of CITRIX being used. First line support included assisting with user network issues such as password problems, and the installation of additional software and/or hardware to meet changes in user roles. Second line support included major OS surgery including rebuilds, obtaining hardware support from third party agencies and organising repair/replacement of faulty hardware. Also I was involved in the production of a Requests For Change (RFC) process, which resulted in a Lotus Notes group-ware application being produced. This was then used to implement all requests for new users, new hardware, new software or amendments to existing user details. Software installation for users included Sage and Business Objects as well as the standard applications. As well as physical desk visits, remote access via VNC and Dameware was also used. Back up by tape library was also part of the role.
Feb 2000 to Jun 2001: Servo Computers Services PLC - IT Support Analyst
Responsibilities:
As an IT Support Analyst I was tasked with taking on the role of Technical Validator in the Projects department, I was responsible for validating hardware requirements to fulfil customer orders. That was anything from a desktop PC with additional hardware, the Operating System (OS) and software installation to a complete server and workstation set up with rack and accessories included.
Dec 1997 to Feb 2000: Servo Computers Services PLC. - IT Support Analyst
Responsibilities:
As an IT Support Analyst I was employed as a computer configuration engineer where I was responsible, as part of a team, for the hardware build of PC's and servers. This included the installation of the relevant OS and all required hardware and software to meet customer requirements. Typically this was Windows 95/98 but also Windows NT4.The use of Microsoft Office applications for daily work including Access for a database of PC builds which was constantly updated.
Jan 1997 to Dec 1997: Choice Peripherals - IT Support Analyst
Responsibilities:
As an IT Support Analyst I was employed as a technician in the returns department, where I was tasked with the testing of all the returned hardware to ascertain faults, prior to taking action in the best interest of the customer. Maintaining clear and concise communication with customers with reference to their returned goods. Use of Microsoft Office applications for daily work. After eleven months, I was promoted to supervisor of the department and was responsible for supervising the team to tight schedules.
Aug 1980 to Mar 1996: Royal Air Force - Electronic Technician (Avionics)
Responsibilities:
After attaining the rank of Corporal my last seven years were spent on a Software Maintenance Team. I was employed as a Programmer/Analyst for aircraft software, as well as being an IT Support Analyst for PC hardware/software. Assisting with Novell network configuration. The use of Microsoft office applications for daily work. |
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